Regency Cafe London
Last Updated: November 11, 2024
1. Introduction
Welcome to Regency Cafe London (“we,” “our,” or “us”). By using our services, visiting our premises, or accessing our website, you agree to these Terms and Conditions (“Terms”). Please read them carefully.
2. Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.
3. Definitions
- “Service” refers to our cafe services, website, and related offerings
- “Customer” refers to any person using our services
- “Premises” refers to our physical location at 17-19 Regency Street, Westminster, London
4. Service Terms
4.1 Restaurant Service
- Opening hours are Monday to Friday, 7am to 7pm
- We reserve the right to modify opening hours without notice
- Last orders are taken 30 minutes before closing
- Service may be refused at our discretion
4.2 Reservations
- Groups of 6+ require advance booking
- Reservations may be held for 15 minutes only
- Cancellation notice of 24 hours is required
- No-shows may affect future booking privileges
4.3 Payment Terms
- We accept cash and major credit/debit cards
- Prices include VAT where applicable
- Prices are subject to change without notice
- Minimum card payment: £5
5. Customer Conduct
Customers must:
- Behave respectfully towards staff and other customers
- Follow staff instructions regarding health and safety
- Not cause disruption to other customers
- Dress appropriately
- Supervise children at all times
6. Health and Safety
- Customers must comply with health and safety notices
- Report any accidents or incidents to staff immediately
- Follow guidance regarding allergies and dietary requirements
- Adhere to COVID-19 and other health protocols when applicable
7. Food Safety and Allergies
- We cannot guarantee allergen-free meals
- Customers must inform staff of allergies before ordering
- Detailed allergen information is available upon request
- We accept no liability for undeclared allergies
8. Website Use
8.1 Website Content
- Content is for general information only
- We strive for accuracy but make no guarantees
- We reserve the right to modify content without notice
- All intellectual property rights are reserved
8.2 User Conduct
Users must not:
- Misuse the website
- Introduce harmful software
- Attempt unauthorized access
- Copy or reproduce content without permission
9. Intellectual Property
- All trademarks, logos, and content are our property
- Photography for commercial use requires written permission
- Social media sharing for personal use is permitted
- Media inquiries must be submitted in writing
10. Liability
We are not liable for:
- Personal belongings left on premises
- Indirect or consequential losses
- Events beyond our reasonable control
- Third-party services or products
11. Data Protection
- We process data as per our Privacy Policy
- CCTV operates on premises for security
- Customer data is handled confidentially
- Marketing communications require explicit consent
12. Complaints Procedure
- Complaints should be raised with management immediately
- Written complaints: contact@regencycafelondon.co.uk
- We aim to respond within 7 working days
- Resolution process follows our complaints policy
13. Modifications
- We reserve the right to modify these Terms
- Changes will be posted on our website
- Continued use constitutes acceptance of changes
- Regular review of Terms is recommended
14. Force Majeure
We are not liable for failure to perform due to:
- Natural disasters
- Government actions
- National emergencies
- Other events beyond our control
15. Photography and Filming
- Personal photography is permitted
- Commercial photography requires permission
- We may photograph premises for promotional use
- CCTV operates for security purposes
16. Gift Cards and Promotions
- Gift cards are non-refundable
- Promotions may be withdrawn without notice
- Terms of specific promotions apply
- No cash alternatives offered
17. Severability
If any provision is found invalid:
- Remaining Terms remain in effect
- Invalid provision shall be modified
- Overall intention of Terms preserved
18. Governing Law
- These Terms are governed by English law
- Disputes subject to English courts’ jurisdiction
- Local laws and regulations apply
- Consumer rights are not affected
19. Contact Information
For queries regarding these Terms:
- Email: contact@regencycafelondon.co.uk
- Address: 17-19 Regency Street, Westminster, London
- Phone: [Insert Phone Number]
20. Acknowledgment
By using our services, you acknowledge:
- Understanding of these Terms
- Agreement to be bound by them
- Acceptance of our policies
- Compliance with applicable laws
Last updated: November 11, 2024
Regency Cafe London reserves all rights.
